Policies

Shipping

Draft · Legal review before Shopify publish

Wattux sells consumer gadgets sourced and fulfilled through third-party suppliers. Items may ship from different warehouses or countries, and an order may arrive in more than one package. We do not promise Amazon/Prime-style delivery speeds.

Processing

Orders are normally reviewed and routed to our fulfillment partner within 1–3 business days after payment is confirmed. Processing can take longer during promotions, holidays, inventory changes, address corrections, or supplier review. We will contact you if we cannot fulfill an item within a reasonable time.

Transit estimates

Typical transit is 7–20+ business days after processing, depending on the product, destination, carrier, customs, and the fulfillment warehouse. The delivery estimate shown on the product page or at checkout for the specific SKU controls when one is provided. These are estimates, not guarantees.

International shipments may take longer because of customs, weather, carrier backlogs, or local delivery conditions. Any customs duties, taxes, or brokerage charges assessed by the destination country are the customer’s responsibility unless checkout expressly states otherwise.

Tracking

When tracking is available, we will email it after the carrier accepts the shipment. Tracking may take several days to show its first scan and may update intermittently while a package moves between carriers.

If an order is shipped in multiple packages, each package may have its own tracking number and delivery date.

Address changes and delivery problems

Please check your shipping address before placing an order. Contact us promptly at hello@wattux.com if an address needs correction; we cannot guarantee changes after an order enters processing. We are not responsible for delays caused by an incorrect or incomplete address, refusal of delivery, customs action, or events outside the carrier’s control.

If tracking shows delivered but you cannot locate the package, check with household members, neighbors, and the carrier first, then contact us so we can review the shipment.

Contact

Questions about an order: hello@wattux.com

This page is a polished draft from the storefront policy stubs. Confirm destination restrictions, shipping charges, and effective date before publishing on Shopify.